http://dl.acm.org/citation.cfm?id=1189572
Working with metrics one gets to understand that there is billions of metrics that could measure one attribute and that there are equally many ways to collect these metrics. However, one often forgets that metrics are to be used by stakeholder - often humans:)
This paper is a nice touch on the subject. Recommend this reading for the long winter evenings.
Picture: screenshot from ACM Digital library.
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