Appropriate Agile Measurement...
http://doi.ieeecomputersociety.org/10.1109/AGILE.2006.17
A very interesting article about how to measure business/customer value in the context of Agile software development. A few interesting aspects:
- they distinguish between metrics and diagnostics (just like metrics and statistics)
- they focus on measuring outcome and not output (i.e. result and not process)
- they postulate automation and easy to collect as guiding principles
I would also like to point out that this article, in contrast to many others, talks about customers and value explicitly - this is not a very common approach.
What I lack is the relation to ISO/IEC 15939.
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